Letter from the Owner, Max Meyer
Letter from the Owner, Max Meyer
As a native of this region, I take great pride in providing the citizens of our community with the finest service and affordable prices. I grew up in Temperance and graduated from Bedford High School in 1981. I then served our country for 10 years in the U.S. Air Force. I volunteered all 10 years overseas and received 13 medals and an honorable discharge. The dedication and service I gave to my country is the same dedication and service I give my patients.
I have been in the hearing aid industry for 21 years. Over the course of those years, I have worked for several companies and with many manufacturers. Most of the companies I worked for had no regard for the patients, which showed me all the things that were wrong. They only worried about their profit margins and the number of sales instead of the number of people that we helped.
After experiencing all the negatives, I decided to start my own practice. I wanted to focus on the patients and their hearing loss, not their wallets. Twelve years ago, I started with an empty office, and everyone said it couldn’t be done. I focused on doing thorough hearing tests, educating patients and their families every step of the way, always considering patients’ lifestyles when presenting them customized device options and, most importantly, staying within patients’ budgets.
90% of the people that walk through our door know deep down that they have a hearing loss. But the day they walk through the door, they’re making a huge decision to finally confront their hearing loss.
When all the testing is done and the patient and family are educated, we discuss their lifestyle. That will usually help dictate the level of technology in hearing aids that will work the best.
Hearing aids are priced by the technology within them. What does the technology do? The technology in hearing aids processes different sounds within various listening environments, according to a patient’s individual hearing loss. The more environments a patient is typically in, the more technology they are going to need.
For example, if you are sitting at home and having a one-on-one conversation, I could put a hearing aid with the lowest technology in your ear and then the highest technology in your ear. During that one-on-one conversation, you may notice a slight difference in the technologies. But if I put you in a crowded room and place the hearing aid with the lowest technology in your ear, you would have a very difficult time understanding anything. But when I put the hearing aid with the highest technology in your ear, you would notice a tremendous difference in how much you could understand.
Once the decision is made, we order the hearing aids and perform the initial fitting. A follow-up visit about a week later, and more as needed, will help ensure the fit, sound, and settings are to the patient’s liking. When the patient is happy with their solution, we schedule continuous follow-ups every three months. We perform complete hearing tests annually to monitor each patient’s hearing loss, speech clarity, and technology needs.
During any device cleaning or reprogramming session, we always do it in front of the patient. This way, there are no surprises and the patient will always know what is going on with their hearing aids. All office visits for follow-ups, testing, cleanings, and reprogramming are free.
I know this is long-winded, but I hope you were able to learn something from this message and see it as an indication of how passionate I am about taking care of our patients. This passion is passed down to each and every employee within the company. I haven’t forgotten why I started my own practice, and hope I never do. Without my patients, I wouldn’t have a business.
As we say in the office: “We don’t just want your business—we want to earn your business.”
Thanks for visiting our website, and we hope to see you in one of our offices.
Owner, Precious Hearing, Inc